PRIVACY POLICY

Introduction

Box15 ltd is 100% committed to the online privacy of all of its users. This Privacy Policy Statement together with our cookies policy are designed to give a clear explanation of how we use any information we collect about you. If you have any questions or concerns relating to Box15 and data protection, please email us.

The data controller (the company responsible for your privacy) is Box15 Ltd.

When we collect your personal data

  • When you visit our website and use your account to checkout & place orders for products.
  • When you register web and/or trade accounts with us.
  • When you place an online order and use the guest checkout (In these circumstances we only collect transaction-based information & data).
  • When you place an order with us in the showroom or by phone but do not have an account with us
  • When you subscribe for newsletters.
  • When you contact us with Product FAQs, queries, complaints and general feedback.
  • When you opt to complete any surveys or forms we send to you.
  • When you leave an online review for any of products.
  • When you engage with us on social media.
  • When you order with us through our eBay shop Innovative Furniture Ideas @ BOX15.
  • When you request a quote through our online form.

The data we collect & How we use it

Type of Data

How we use it

Your name, billing / delivery address, email address, accounts email address (if different), telephone number and job title.

  • We need this information to process & deliver your purchases to you. It enables us to complete our contract with you.
  • To send you order relevant messages by email or phone, including order confirmations, dispatch confirmations, order updates and invoices.
  • To keep you informed about BOX15 updates, new product launches, promotions, voucher codes and special offers by email, web, post and telephone. We will only send these with your permission.
  • Show you relevant BOX15 adverts as your browse the web.
  • Fraud detection & prevention against either you or BOX15
  • To send you communications necessary or required by Law about changes to the services we provided.
  • To send feedback requests to help improve our services (No promotional content will be included in these)

Details of any interactions with us through our live chat service.

  • To provide customer support and customers service to enable us to get the best service possible, and fulfil our contract with you
  • For customer service staff training to improve the overall service we offer you and all of our customers.

Payment information – your cards security / CVV code

  • We don’t store this information.
  • We do have to use your payment information to take payments and give refunds. This is essential to fulfil our contract with you.
  • Fraud detection & prevention against either you or BOX15

Order History / Items left in basket

  • To offer customer service, process returns and general customer support
  • To understand what our customers like so we can offer relevant products and offerings.

Your reviews, FAQs and general feedback.

  • To offer customer service and support which enables us to help customers find what they require
  • To identify any areas in which we can improve - to offer the best service possible to our customers

Details about your computer, laptop or mobile device – and how you use our website

  • Used internally for market research purposes to determine trends etc. This information can help make our website more useful. Any personal information removed from this data.

How long do we keep your data?

As long as you have an account with us we will keep hold of your information, or for as long as it’s necessary to complete the services / purposes for which the information was collected. If required or reasonably necessary to meet regulatory or legal requirements, prevent fraud & abuse, enforce our terms & conditions or resolve disputes, we might also keep some of your information as required, even after an account is no longer needed or closed.

Guest checkout data is held for as long as required to complete our contract with you and comply with our legal & contractual obligations. The Guest checkout data collected is transaction-based information only.

Who do you share your data with?

Box15 is the sole owner of the information collected on this site. We will not sell, share, or rent this information to third parties – this includes your name, email address, payment information and address.

As a required and essential part of being able to provide our services and fulfil our contracts with you we do share your data with the following categories of companies:

  • Law enforcement, Fraud prevention and credit refence agencies to enable us to tackle fraud
  • Order Process companies who enable us to get your orders to you including Couriers & delivery companies and Payment service providers.

Your rights

You have a number of rights relating to your personal information. You have the right to request:

  • We cease using your personal data for direct marketing (Through all channels or specifics ones identified) You can opt out of hearing from us at any time by visiting the “my account” section of our website, notifying by post or using the “unsubscribe” link on any marketing email we send you.
  • Access to the personal data we hold about you, a small charge may apply
  • The correction of your personal data when incomplete, out of date or incorrect.
  • Information on how we are using your personal information
  • We stop processing, collecting or delete your data – in certain circumstances

You also have the right to complain to the Information Commissioners Officer (in the UK). Please contact us if you have any questions, would like to exercise your rights or make a complaint.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Log Files

We use IP addresses to analyse trends, administer the site, track users' movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Links

Box15 contains links to other sites. Please be aware that Box15 is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this website. However, if you have any concerns about privacy on linked sites please let us as know.

Email Newsletters

Users have the option to subscribe to the email newsletter we offer. This is an opt-in service. Users who no longer wish to receive our newsletter may opt-out of receiving these communications by clicking the unsubscribe link in any mailing or contacting us via email at sales@box15.co.uk with 'unsubscribe' as the subject.